WHAT IS AN ESCAPE ROOM / ESCAPE GAME?
The escape game genre started out as a series of point-and-click computer games where players must escape from a confined area by using the environment around him/her. Confined Escape Rooms is a live version of this where you must physically search the environment for items and clues that will help you escape. You are given 60 minutes to try and escape before your fate is sealed.
HOW DOES IT WORK?
Confined Escape Room is an escape room experience. You will be placed inside one of our escape/puzzle rooms for 60 minutes while you and your team try to figure out how to escape. The room contains clues, hidden objects, and secret items to aid you in your quest. Anything that’s not glued or bolted down can be moved and may be an integral piece in your quest to escape.
HOW DO I START?
You are able to book through our site via Bookeo. Walk-ins are also welcome! Once you and your teammates are prepared, come in and fill out our fast and easy electronic waivers. THAT’S IT! Are you ready to face the challenge?
HOW MANY PEOPLE CAN PLAY AT ONCE?
Each game has a different player limit. Check out our rooms page for game sizes and capacity. Due to the fact that these games are designed to offer a challenge for their max player sizes the games can be very challenging for single players and couples in larger games. If you purchase less than the games limit, be prepared to share the room with other guests. This can actually make the experience more fun.
HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?
We ask that you please arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech.
IF I'M LATE, CAN I STILL PLAY?
If you arrive after we have started the game (the time on your ticket), unfortunately we most likely will not be able to allow you inside. In most cases this would disrupt the game for the participating players and make scheduling very difficult on our end. No refunds will be offered for late arrivals or no-shows. Please plan accordingly!
IS THERE AN AGE LIMIT?
We offer a fun and engaging Escape Room Experience for families with children. Anyone under the age of 13 must be accompanied by an adult.
ARE THE ESCAPE ROOMS SCARY?
All of our themes are different, much like genres of movies or novels. Some of our games center around action and intrigue, while others feature mystery and suspense. There is nothing too scary.
WILL I ACTUALLY BE LOCKED IN THE ROOM?
The exit to our games are a little bit different. Our rooms are more so designed as puzzle rooms and have temporary doors or room dividers. We do not actually use a door so that means that we do not truly lock the door. We do strongly discourage players from opening the door way or exiting while the game is in session.
WILL I BE PLAYING THE GAME WITH OTHER GUESTS?
All slots up to the game max are available per one-hour block. You are welcome to purchase all of the game slots and reserve the entire room for just you and your friends, but otherwise it is very possible that you will be playing with other people. These games have been known to bring people together.
HOW LONG DO I HAVE TO COMPLETE THE GAME?
You have exactly 60 minutes to find all clues and find your way out of the room before the game comes to an end. If you are in the room when it happens, then you will see what happens!
WHAT DO I GET IF MY TEAM COMPLETES THE GAME AND ESCAPES?
Teams who are able to escape from the escape room within 60 minutes will earn a special place on our leader board and will get a discount on merchandise as well as a future visit!
CAN WE PAUSE THE GAME IF SOMETHING MALFUNCTIONS?
On the extremely rare occasion that an aspect of the room malfunctions, the staff is able to pause the game and fix the issue before letting you continue. The majority of the time, we will see the malfunction when it takes place and pause for you, but if not, you may have to alert the team by waving your hands at one of the cameras or reaching out to us on the walkie talkies provided in each room.
Cancellation policy, rescheduling and late arrivals
If your plans have changed, please, let us know as soon as possible.
Non-Private Rooms: The reservation can be rescheduled with 48-hours notice or canceled with 72-hour notice. The reservation can only be rescheduled once and cannot be canceled after it was rescheduled.
Private Room events can be rescheduled or canceled with in a 2 week notice.
Full refunds less a 10% processing fee will be issued for registration cancellations made two (2) weeks prior to an event. After this time, reservations have been guaranteed and we will be unable to provide a refund. The refund request must be emailed to:
Please pay attention: no rescheduling options are given for groups that show up late, fail to show up or call us less than 48 hours in advance. Same day reservations cannot be canceled or rescheduled.
Please arrive 15 minutes before your scheduled reservation time. Make sure you have ample time to allow for traffic and parking . Your punctuality is greatly appreciated!
Since your ticket reserves the room for one hour, in case you show up late, your game time will be decreased. If the rest of your group arrives on time, they will be allowed to start without you.